Customer Service

Shipping & Delivery
You will be notified via email when your surf hardware package is on its way. Please note, you need to contact us within 24hrs of receiving delivery if there is any issue with your order. If you contact us outside this 24hr window our insurance guarantee is not valid. However, we will do our best to help you resolve the issue.
Privacy & Security
At OAMSURF, we are committed to protecting the security and privacy of your personally identifiable information (“PII”) in accordance with accepted privacy principles as described below. To ensure the confidentiality of your PII, we use leading security technology and procedures that are regularly reviewed and updated. We will never ask you to send us credit card information by email and we never store any “cvv” credit card security numbers.
Returns & Replacements
On A Mission reserves the right to vary from this policy on a case by case basis. Warranty claims with Surf Hardware (Fins, Leg Ropes Etc.) needs to be filed directly with the manufacturer of the product. If policy variance has been granted in writing or via email by On A Mission Surf and a product needs to be returned, a return merchandise authorisation (RMA) number is required before sending the product back to On A Mission Surf. An RMA can be obtained by contacting On A Mission Surf via email ( All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected. Surf Hardware Returns (Leg Ropes, Tail Pads, Surfboard Fins): On A Mission Surf will cover the cost to resend the surf hardware once it has been returned by the customer. The new product will be sent out as soon as the returned product has been inspected upon return. Please email us as at to obtain an RMA or for any other questions. In the case of an incorrect item being shipped out, or the product has been damaged in transit please email to obtain an RMA.
Please review your order before placing it. We will try our best but are under no obligation to exchange or change orders due to mistaken selections.
Payment, Pricing & Promotions
Our payments are taken by an external source Please read their terms and conditions to find out more about online safety transactions.
Viewing Orders
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Updating Account Information
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